Seeing I have been in the PC business for over seven years I have noticed something about the support industry.
PC support companies build their business on the backs of high school and college graduates, the people who get a job just to get by until something better comes along. These people are called hardware technicians; they bare huge responsibility and work for low pay, often for little better than minimum wage. Hardly any of these people take their job seriously and those that do are usually looking to get into a more prestigious field like Network Administration or Security. Who could blame them with such a poor pay rate? But there are a few, such as myself, who specialize in this area. The problem is this, although the market for our skills is virtually limitless, the pay is scant. The only way for serious hardware specialists to make money is to “go it alone” or start their own tech company. When we start our own firm we then have the problem of finding reliable staff. Now, considering that WE started our own firm because we were not satisfied with low pay and an excessive workload, the odds are that anyone else who we would consider reliable would be looking to do the same. So, we are left with one option: Training the staff ourselves. Naturally, just when you have someone trained, they leave and try to “go it lone”. You can see how this becomes a problem.