SD,
Ran scannow....no integrity violations found....see below:
Device Manager screen grabs taken & are below:
Best Answer SleepyDude , 21 September 2018 - 08:35 AM
Hi, I'm sorry we couldn't resolve the problem without a full reinstall... Its good to have a flash drive containing the Windows 10 install DVD, it could be useful to resolve problems... s... Go to the full post »
#62
Posted 29 May 2018 - 02:31 AM
SleepyDude
-
- Malware Removal
-
- 4,975 posts
Trusted Helper
Hi,
Download and try to install this driver for the chip set.
After this restart and execute the following:
» Minitoolbox log
Download MiniToolBox and save the file to the Desktop.
Run the tool, check the following options:
- List last 10 Event Viewer log
- List Devices (Only Problems)
Click on Go.
Post the resulting log in your next reply.
#63
Posted 30 May 2018 - 01:18 AM
OZDOUG
- Topic Starter
-
- Member
-
- 219 posts
Member
Hi SD,
Copied Chipset over to Acer Desktop & started 'application'...got the following error message:
Continued ........it upgraded the installation wizard, clicked OK & got the same error message:
NOTE: I ran it from the Desktop so not sure if that was the problem........
Rebooted machine & saw no change.
Ran MiniToolBox.....came up with an error "Windows Smart Screen can't be reached right now" & was looking for internet....ran it anyway.
MTB results below:
---------------------------------------------
MiniToolBox by Farbar Version: 17-06-2016
Ran by Doug (administrator) on 30-05-2018 at 11:02:02
Running from "C:\Users\Doug\Desktop"
Microsoft Windows 10 Home (X64)
Model: Aspire ES1-432 Manufacturer: Acer
Boot Mode: Normal
***************************************************************************
========================= Event log errors: ===============================
Application errors:
==================
Error: (05/30/2018 10:56:04 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: LAPTOP-FG39KSMG)
Description: Activation of app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1 failed with error: -2147024894 See the Microsoft-Windows-TWinUI/Operational log for additional information.
Error: (05/30/2018 10:54:27 AM) (Source: Application Error) (User: )
Description: Faulting application name: dwm.exe, version: 10.0.10586.0, time stamp: 0x5632d756
Faulting module name: dwmcore.dll, version: 10.0.10586.1106, time stamp: 0x59ae31ac
Exception code: 0xc0000602
Fault offset: 0x00000000000dffe7
Faulting process id: 0xfc8
Faulting application start time: 0xdwm.exe0
Faulting application path: dwm.exe1
Faulting module path: dwm.exe2
Report Id: dwm.exe3
Faulting package full name: dwm.exe4
Faulting package-relative application ID: dwm.exe5
Error: (05/30/2018 10:54:27 AM) (Source: Application Error) (User: )
Description: Faulting application name: LogonUI.exe, version: 10.0.10586.0, time stamp: 0x5632d88c
Faulting module name: Windows.UI.Xaml.dll, version: 10.0.10586.1007, time stamp: 0x595f2de2
Exception code: 0xc000027b
Fault offset: 0x0000000000517ad4
Faulting process id: 0xa88
Faulting application start time: 0xLogonUI.exe0
Faulting application path: LogonUI.exe1
Faulting module path: LogonUI.exe2
Report Id: LogonUI.exe3
Faulting package full name: LogonUI.exe4
Faulting package-relative application ID: LogonUI.exe5
Error: (05/30/2018 10:54:25 AM) (Source: Application Error) (User: )
Description: Faulting application name: dwm.exe, version: 10.0.10586.0, time stamp: 0x5632d756
Faulting module name: dwmcore.dll, version: 10.0.10586.1106, time stamp: 0x59ae31ac
Exception code: 0xc0000602
Fault offset: 0x00000000000dffe7
Faulting process id: 0xdfc
Faulting application start time: 0xdwm.exe0
Faulting application path: dwm.exe1
Faulting module path: dwm.exe2
Report Id: dwm.exe3
Faulting package full name: dwm.exe4
Faulting package-relative application ID: dwm.exe5
Error: (05/30/2018 10:54:25 AM) (Source: Application Error) (User: )
Description: Faulting application name: LogonUI.exe, version: 10.0.10586.0, time stamp: 0x5632d88c
Faulting module name: Windows.UI.Xaml.dll, version: 10.0.10586.1007, time stamp: 0x595f2de2
Exception code: 0xc000027b
Fault offset: 0x0000000000517ad4
Faulting process id: 0xf48
Faulting application start time: 0xLogonUI.exe0
Faulting application path: LogonUI.exe1
Faulting module path: LogonUI.exe2
Report Id: LogonUI.exe3
Faulting package full name: LogonUI.exe4
Faulting package-relative application ID: LogonUI.exe5
Error: (05/30/2018 10:54:24 AM) (Source: Application Error) (User: )
Description: Faulting application name: LogonUI.exe, version: 10.0.10586.0, time stamp: 0x5632d88c
Faulting module name: Windows.UI.Xaml.dll, version: 10.0.10586.1007, time stamp: 0x595f2de2
Exception code: 0xc000027b
Fault offset: 0x0000000000517ad4
Faulting process id: 0xe98
Faulting application start time: 0xLogonUI.exe0
Faulting application path: LogonUI.exe1
Faulting module path: LogonUI.exe2
Report Id: LogonUI.exe3
Faulting package full name: LogonUI.exe4
Faulting package-relative application ID: LogonUI.exe5
Error: (05/30/2018 10:54:24 AM) (Source: Application Error) (User: )
Description: Faulting application name: dwm.exe, version: 10.0.10586.0, time stamp: 0x5632d756
Faulting module name: dwmcore.dll, version: 10.0.10586.1106, time stamp: 0x59ae31ac
Exception code: 0xc0000602
Fault offset: 0x00000000000dffe7
Faulting process id: 0xd10
Faulting application start time: 0xdwm.exe0
Faulting application path: dwm.exe1
Faulting module path: dwm.exe2
Report Id: dwm.exe3
Faulting package full name: dwm.exe4
Faulting package-relative application ID: dwm.exe5
Error: (05/30/2018 10:54:24 AM) (Source: Application Error) (User: )
Description: Faulting application name: LogonUI.exe, version: 10.0.10586.0, time stamp: 0x5632d88c
Faulting module name: Windows.UI.Xaml.dll, version: 10.0.10586.1007, time stamp: 0x595f2de2
Exception code: 0xc000027b
Fault offset: 0x0000000000517ad4
Faulting process id: 0x6c0
Faulting application start time: 0xLogonUI.exe0
Faulting application path: LogonUI.exe1
Faulting module path: LogonUI.exe2
Report Id: LogonUI.exe3
Faulting package full name: LogonUI.exe4
Faulting package-relative application ID: LogonUI.exe5
Error: (05/30/2018 10:54:23 AM) (Source: Application Error) (User: )
Description: Faulting application name: LogonUI.exe, version: 10.0.10586.0, time stamp: 0x5632d88c
Faulting module name: Windows.UI.Xaml.dll, version: 10.0.10586.1007, time stamp: 0x595f2de2
Exception code: 0xc000027b
Fault offset: 0x0000000000517ad4
Faulting process id: 0xd78
Faulting application start time: 0xLogonUI.exe0
Faulting application path: LogonUI.exe1
Faulting module path: LogonUI.exe2
Report Id: LogonUI.exe3
Faulting package full name: LogonUI.exe4
Faulting package-relative application ID: LogonUI.exe5
Error: (05/30/2018 10:54:22 AM) (Source: Application Error) (User: )
Description: Faulting application name: dwm.exe, version: 10.0.10586.0, time stamp: 0x5632d756
Faulting module name: dwmcore.dll, version: 10.0.10586.1106, time stamp: 0x59ae31ac
Exception code: 0xc0000602
Fault offset: 0x00000000000dffe7
Faulting process id: 0xc74
Faulting application start time: 0xdwm.exe0
Faulting application path: dwm.exe1
Faulting module path: dwm.exe2
Report Id: dwm.exe3
Faulting package full name: dwm.exe4
Faulting package-relative application ID: dwm.exe5
System errors:
=============
Error: (05/30/2018 10:56:04 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{9A4948D9-13FC-4FAC-B60A-FBA6EE0FB11C}{50E1C3FD-EC35-490E-9CCF-C68F9AE91919}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
Error: (05/30/2018 10:56:04 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{9A4948D9-13FC-4FAC-B60A-FBA6EE0FB11C}{50E1C3FD-EC35-490E-9CCF-C68F9AE91919}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
Error: (05/30/2018 10:56:04 AM) (Source: DCOM) (User: LAPTOP-FG39KSMG)
Description: "C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.8008.42001.0_x64__8wekyb3d8bbwe\HxTsr.exe" -ServerName:Hx.IPC.Server2microsoft.windowslive.calendar.AppXwkn9j84yh1kvnt49k5r8h6y1ecsv09hs.mcaUnavailableUnavailable
Error: (05/30/2018 10:53:56 AM) (Source: Service Control Manager) (User: )
Description: The ibtsiva service failed to start due to the following error:
%%343 = The external backing provider is not recognized.
Error: (05/30/2018 10:53:22 AM) (Source: Service Control Manager) (User: )
Description: The User Data Access_a75319 service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.
Error: (05/30/2018 10:53:22 AM) (Source: Service Control Manager) (User: )
Description: The User Data Storage_a75319 service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.
Error: (05/30/2018 10:53:22 AM) (Source: Service Control Manager) (User: )
Description: The Contact Data_a75319 service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.
Error: (05/30/2018 10:53:22 AM) (Source: Service Control Manager) (User: )
Description: The Sync Host_a75319 service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.
Error: (05/29/2018 03:54:36 PM) (Source: Service Control Manager) (User: )
Description: The User Data Access_66d32 service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.
Error: (05/29/2018 03:54:36 PM) (Source: Service Control Manager) (User: )
Description: The User Data Storage_66d32 service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.
Microsoft Office Sessions:
=========================
Error: (05/30/2018 10:56:04 AM) (Source: Microsoft-Windows-Immersive-Shell)(User: LAPTOP-FG39KSMG)
Description: microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1-2147024894
Error: (05/30/2018 10:54:27 AM) (Source: Application Error)(User: )
Description: dwm.exe10.0.10586.05632d756dwmcore.dll10.0.10586.110659ae31acc000060200000000000dffe7fc801d3f7c18552b04bC:\Windows\system32\dwm.exeC:\Windows\system32\dwmcore.dllb73383cd-a6ac-499e-8551-e869feda10f0
Error: (05/30/2018 10:54:27 AM) (Source: Application Error)(User: )
Description: LogonUI.exe10.0.10586.05632d88cWindows.UI.Xaml.dll10.0.10586.1007595f2de2c000027b0000000000517ad4a8801d3f7c186116666C:\Windows\system32\LogonUI.exeC:\Windows\System32\Windows.UI.Xaml.dlld1c5ef41-d1e2-439e-a648-b8be945c5fdc
Error: (05/30/2018 10:54:25 AM) (Source: Application Error)(User: )
Description: dwm.exe10.0.10586.05632d756dwmcore.dll10.0.10586.110659ae31acc000060200000000000dffe7dfc01d3f7c18450a4d1C:\Windows\system32\dwm.exeC:\Windows\system32\dwmcore.dlla8a11eb7-4841-490d-aacd-3aa2aa124ca1
Error: (05/30/2018 10:54:25 AM) (Source: Application Error)(User: )
Description: LogonUI.exe10.0.10586.05632d88cWindows.UI.Xaml.dll10.0.10586.1007595f2de2c000027b0000000000517ad4f4801d3f7c184eb95fcC:\Windows\system32\LogonUI.exeC:\Windows\System32\Windows.UI.Xaml.dllc07def3a-2128-4d07-bb9b-ae669b93319b
Error: (05/30/2018 10:54:24 AM) (Source: Application Error)(User: )
Description: LogonUI.exe10.0.10586.05632d88cWindows.UI.Xaml.dll10.0.10586.1007595f2de2c000027b0000000000517ad4e9801d3f7c18472d06eC:\Windows\system32\LogonUI.exeC:\Windows\System32\Windows.UI.Xaml.dll69948b21-c82e-4570-848d-0026a8e1b9bc
Error: (05/30/2018 10:54:24 AM) (Source: Application Error)(User: )
Description: dwm.exe10.0.10586.05632d756dwmcore.dll10.0.10586.110659ae31acc000060200000000000dffe7d1001d3f7c18353ae9eC:\Windows\system32\dwm.exeC:\Windows\system32\dwmcore.dll28414475-6d15-448b-9c47-b10ae86fc602
Error: (05/30/2018 10:54:24 AM) (Source: Application Error)(User: )
Description: LogonUI.exe10.0.10586.05632d88cWindows.UI.Xaml.dll10.0.10586.1007595f2de2c000027b0000000000517ad46c001d3f7c183ea7bc5C:\Windows\system32\LogonUI.exeC:\Windows\System32\Windows.UI.Xaml.dll33bc28db-0ba7-4dae-b80c-d2f172ba4c99
Error: (05/30/2018 10:54:23 AM) (Source: Application Error)(User: )
Description: LogonUI.exe10.0.10586.05632d88cWindows.UI.Xaml.dll10.0.10586.1007595f2de2c000027b0000000000517ad4d7801d3f7c18371776eC:\Windows\system32\LogonUI.exeC:\Windows\System32\Windows.UI.Xaml.dll7fedb510-8020-4638-bb0e-bc7853716827
Error: (05/30/2018 10:54:22 AM) (Source: Application Error)(User: )
Description: dwm.exe10.0.10586.05632d756dwmcore.dll10.0.10586.110659ae31acc000060200000000000dffe7c7401d3f7c1826c0340C:\Windows\system32\dwm.exeC:\Windows\system32\dwmcore.dll16df87e7-a2ef-4178-ad51-e0af6a6faa9a
CodeIntegrity Errors:
===================================
Date: 2018-05-29 10:34:08.977
Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
Date: 2018-05-29 10:34:08.516
Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
Date: 2018-04-28 10:51:58.591
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
Date: 2018-04-27 07:52:06.649
Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
Date: 2018-04-27 07:52:06.572
Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
Date: 2018-04-26 16:01:38.629
Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
Date: 2018-04-26 16:01:38.565
Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
Date: 2018-04-26 08:00:43.829
Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
Date: 2018-04-26 08:00:43.750
Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
Date: 2018-04-25 11:33:43.446
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
========================= Devices: ================================
Name: Intel® Serial IO I2C Host Controller - 5AB4
Description: Intel® Serial IO I2C Host Controller - 5AB4
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Intel Corporation
Service: iaLPSS2_I2C
Device ID: PCI\VEN_8086&DEV_5AB4&SUBSYS_110E1025&REV_0B\3&11583659&1&B8
Problem: : Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
Resolution: Reasons for this error include a driver that is not present; a binary file that is corrupt; a file I/O problem, or a driver that references an entry point in another binary file that could not be loaded.
Uninstall the driver, and then click "Scan for hardware changes" to reinstall or upgrade the driver.
Name: Intel® Wireless Bluetooth®
Description: Intel® Wireless Bluetooth®
Class Guid: {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}
Manufacturer: Intel Corporation
Service: BTHUSB
Device ID: USB\VID_8087&PID_0AA7\5&294AD280&0&5
Problem: : Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
Resolution: Reasons for this error include a driver that is not present; a binary file that is corrupt; a file I/O problem, or a driver that references an entry point in another binary file that could not be loaded.
Uninstall the driver, and then click "Scan for hardware changes" to reinstall or upgrade the driver.
Name: Intel® Dual Band Wireless-AC 3168
Description: Intel® Dual Band Wireless-AC 3168
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Intel Corporation
Service: Netwtw04
Device ID: PCI\VEN_8086&DEV_24FB&SUBSYS_21108086&REV_10\30E37AFFFF373B9700
Problem: : Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
Resolution: Reasons for this error include a driver that is not present; a binary file that is corrupt; a file I/O problem, or a driver that references an entry point in another binary file that could not be loaded.
Uninstall the driver, and then click "Scan for hardware changes" to reinstall or upgrade the driver.
Name: Intel® Serial IO GPIO Host Controller - INT3452
Description: Intel® Serial IO GPIO Host Controller - INT3452
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Intel Corporation
Service: iaLPSS2_GPIO2
Device ID: ACPI\INT3452\1
Problem: : Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
Resolution: Reasons for this error include a driver that is not present; a binary file that is corrupt; a file I/O problem, or a driver that references an entry point in another binary file that could not be loaded.
Uninstall the driver, and then click "Scan for hardware changes" to reinstall or upgrade the driver.
Name: Intel® Serial IO GPIO Host Controller - INT3452
Description: Intel® Serial IO GPIO Host Controller - INT3452
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Intel Corporation
Service: iaLPSS2_GPIO2
Device ID: ACPI\INT3452\2
Problem: : Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
Resolution: Reasons for this error include a driver that is not present; a binary file that is corrupt; a file I/O problem, or a driver that references an entry point in another binary file that could not be loaded.
Uninstall the driver, and then click "Scan for hardware changes" to reinstall or upgrade the driver.
Name: Intel® Serial IO GPIO Host Controller - INT3452
Description: Intel® Serial IO GPIO Host Controller - INT3452
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Intel Corporation
Service: iaLPSS2_GPIO2
Device ID: ACPI\INT3452\3
Problem: : Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
Resolution: Reasons for this error include a driver that is not present; a binary file that is corrupt; a file I/O problem, or a driver that references an entry point in another binary file that could not be loaded.
Uninstall the driver, and then click "Scan for hardware changes" to reinstall or upgrade the driver.
Name: Intel® Serial IO GPIO Host Controller - INT3452
Description: Intel® Serial IO GPIO Host Controller - INT3452
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Intel Corporation
Service: iaLPSS2_GPIO2
Device ID: ACPI\INT3452\4
Problem: : Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
Resolution: Reasons for this error include a driver that is not present; a binary file that is corrupt; a file I/O problem, or a driver that references an entry point in another binary file that could not be loaded.
Uninstall the driver, and then click "Scan for hardware changes" to reinstall or upgrade the driver.
Name: Realtek USB 2.0 Card Reader
Description: Realtek USB 2.0 Card Reader
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Manufacturer: Realtek Semiconductor Corp.
Service: RTSUER
Device ID: USB\VID_0BDA&PID_0129\20100201396000000
Problem: : Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
Resolution: Reasons for this error include a driver that is not present; a binary file that is corrupt; a file I/O problem, or a driver that references an entry point in another binary file that could not be loaded.
Uninstall the driver, and then click "Scan for hardware changes" to reinstall or upgrade the driver.
Name: Launch Manager Wireless Device
Description: Launch Manager Wireless Device
Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}
Manufacturer: Acer Incorporated
Service: LMDriver
Device ID: ROOT\HIDCLASS\0000
Problem: : Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
Resolution: Reasons for this error include a driver that is not present; a binary file that is corrupt; a file I/O problem, or a driver that references an entry point in another binary file that could not be loaded.
Uninstall the driver, and then click "Scan for hardware changes" to reinstall or upgrade the driver.
Name: Intel® Trusted Execution Engine Interface
Description: Intel® Trusted Execution Engine Interface
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Intel
Service: MEIx64
Device ID: PCI\VEN_8086&DEV_5A9A&SUBSYS_110E1025&REV_0B\3&11583659&1&78
Problem: : Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
Resolution: Reasons for this error include a driver that is not present; a binary file that is corrupt; a file I/O problem, or a driver that references an entry point in another binary file that could not be loaded.
Uninstall the driver, and then click "Scan for hardware changes" to reinstall or upgrade the driver.
Name: Intel® HD Graphics
Description: Intel® HD Graphics
Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318}
Manufacturer: Intel Corporation
Service: igfx
Device ID: PCI\VEN_8086&DEV_5A85&SUBSYS_110E1025&REV_0B\3&11583659&1&10
Problem: : Windows has stopped this device because it has reported problems. (Code 43)
Resolution: One of the drivers controlling the device notified the operating system that the device failed in some manner. For more information about how to diagnose the problem, see the hardware documentation.
**** End of log ****
#64
Posted 30 May 2018 - 04:09 AM
SleepyDude
-
- Malware Removal
-
- 4,975 posts
Trusted Helper
Hi,
Open Device Manager, right click Intel® HD Graphics click Properties, click on the Driver Tab then button Driver Details
Post a screenshot showing the driver details.
Try to force Windows to reinstall the driver, right click on Intel® HD Graphics and click Uninstall Device.
Right click on top of the Device tree on LAPTOP-FG... and click Scan for hardware changes.
Because the wireless connection isn't working can you connect the machine to the internet using a Ethernet cable?
With Internet access most likely Windows will try to reinstall the drivers for the devices with problems.
#65
Posted 31 May 2018 - 07:22 PM
OZDOUG
- Topic Starter
-
- Member
-
- 219 posts
Member
Hi SD,
Driver Details for Intel HDGraphics below:
Because there were quite A LOT of driver files I am trying to find a way to take snaps of them...the little box will not expand to show me a bigger group!
Question: If I uninstall the graphics won't I then lose my display?!
I only have a 'dongle' type modem which has no LAN output....I am trying to see if there is a way to connect PC to PC via LAN to share web access......
#66
Posted 01 June 2018 - 08:07 AM
SleepyDude
-
- Malware Removal
-
- 4,975 posts
Trusted Helper
Hi SD,
Driver Details for Intel HDGraphics below:
Because there were quite A LOT of driver files I am trying to find a way to take snaps of them...the little box will not expand to show me a bigger group!
Don't worry I only want to check if inside there is any indication of error and not the full list of drivers.
Question: If I uninstall the graphics won't I then lose my display?!
No Windows will use the basic video driver and most likely it will show an image with big icons because the video resolution will be 800x600 or something like that.
I only have a 'dongle' type modem which has no LAN output....I am trying to see if there is a way to connect PC to PC via LAN to share web access......
In that case is better to concentrate on the wireless card to see if you can access the internet.
From the Device Manager right click on all the devices with Wireless in the name one by one and select Uninstall.
Download the following driver https://downloadcent...-Windows-10?v=t and try to install
#67
Posted 01 June 2018 - 09:53 AM
OZDOUG
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Should I be OK to copy the downloads to the Desktop, then do the installations from there?
Will the drivers try to install themselves in the correct folders on the machine?.....
#68
Posted 01 June 2018 - 10:02 AM
SleepyDude
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Hi,
Yes.
Yes.
Yes.
Yes.
#69
Posted 01 June 2018 - 07:21 PM
OZDOUG
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Thanks.
Thanks.
I'll let you know! 
#70
Posted 06 June 2018 - 12:09 AM
OZDOUG
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Hi SD.....sorry but got sidetracked with elderly relative issues...........
Uninstalled all wireless named/related listings under Device Manager.
Downloaded the PROset64 WiFi application to the desktop & ran as Administrator........just kept getting the following error:
Tried reboots but still get the same error.....no changes in Device Manager with all wireless named/related listings being gone.
#71
Posted 07 June 2018 - 02:52 PM
SleepyDude
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Hi,
Sorry for the delay. Something isn't right!
Do you have another user on the machine with Administrator access? If you do try to install the driver using the other user.
Another thing you can try open the folder c:\Windows\Microsoft.NET\Framework\v4.0.30319\config\ and rename the machine.config file to machine.config.old and try to run the setup again. If it continue to fail with the same error restore file name.
#72
Posted 10 June 2018 - 01:43 AM
OZDOUG
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SD,
On the Acer SSD folder it shows the following 'users':
- defaultuser0
- Doug
- Public
The user account I created (& checked in Control Panel, User Accounts) is called 'Sir!' & doesn't appear in the user folder.....I believe 'Doug' is the one I created on the old eMMC drive.
I checked Control Panel to see if it was possible to delete the Doug account but it is not listed......only in Explorer! According to everything I see 'Sir!' is the Administrator account but isn't listed in Explorer.........
I renamed the machine.config file to machine.config.old, & rebooted machine.
The setup appeared to run but kept asking if the program was working, check compatability settings, etc. I checked the connections available but still was only possible with ethernet. The setup then gave options for troubleshooting which I started along but the questions were more concerned with issues of screen size & resolution & nothing related to WiFi!. I eventually exited then checked Device Manager but no change........no WiFi.
Went back & renamed machine.config back to original name & ran the setup again....came back with the 'Error Parsing' message again.
#73
Posted 10 June 2018 - 04:40 AM
SleepyDude
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Hi,
After creating the new account did you logon with that user? The folder under users containing the user profile is only created on first logon.
Please don't delete anything!
#74
Posted 11 June 2018 - 07:53 PM
OZDOUG
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SD,
Nothing deleted......All Stop here!!
If my memory serves me correctly......
- I do know that I renamed the machine from 'Doug' to 'Sir!'
- I do remember some issue a while back with this machine regarding administration rights so it is highly likely I have 'done something' in that area. 
#75
Posted 13 June 2018 - 06:29 AM
SleepyDude
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Hi,
Enable the default Administrator account that is hidden and disabled by default.
- Open the Command Prompt as Administrator (Tutorial)
- type or Copy & Paste the command:
Net user administrator /active:yes
Log-off and then logon with the Administrator account to see if you can run the installer.
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